Effective date: Please update this date when you publish.

1) Overview

We want you to feel confident when purchasing from our shop. If you experience an issue with an order, we’ll do our best to help. This policy outlines when refunds are available, how to request one, and what to expect during the process.

2) Eligibility for refunds

• Damaged or defective items: If your item arrives damaged or appears defective, contact us and include details (and photos if possible).
• Wrong item received: If the item doesn’t match what you ordered, we’ll help correct it.
• Missing items: If something is missing from your shipment, let us know so we can investigate.
• Undeliverable/returned shipments: If a package is returned to sender, we can work with you to reship (when possible) or refund depending on circumstances.

3) Items that may not be refundable

• Opened or used products may be ineligible for refund for hygiene and safety reasons (unless the product is defective).
• Final sale/clearance items may be non-refundable (if labeled as such at purchase).
• Digital products (if applicable) are typically non-refundable once delivered, unless required by law.

4) Refund request window

To request a refund, please contact us within 14 days of delivery. If you’re unsure when your order was delivered, include your order number and we’ll help verify.

5) How to request a refund

• Email us at support@mybeautypins.com with your order number.
• Tell us the product name and the reason for the request.
• If the item arrived damaged/defective, include photos or a share link (Google Drive/Dropbox).

6) Return shipping

If a return is required, we’ll provide instructions. Return shipping costs may be your responsibility unless the return is due to a damaged/defective item or an error on our side. Please do not send items back without contacting us first.

7) Processing time

Once your request is approved, refunds are typically processed within 5–10 business days. Depending on your bank or payment method, it may take additional time for the refund to appear on your statement.

8) Exchanges and store credit

In some cases, we may offer an exchange or store credit instead of a refund (for example, if you’d prefer a replacement). We’ll confirm available options when you contact us.

9) Policy updates

We may update this Refund Policy from time to time. Any updates will be posted on this page with a revised effective date.